FAQ

What should I bring to an appointment?

Please bring the following to your appointment

A valid referral from your GP or specialist doctor
Medicare card
Any relevant blood test, X-rays or scans that you have available
If your child has had an allergic reaction to an unusual food, please bring it with you

How do I make an appointment?

To make a new appointment fax (4953 7511) or email (routley-reception1@routleygroup.com) a copy of your referral to us as soon as you receive it from the referring doctor. Our friendly staff will then call you with a date and time for your appointment. Alternatively, you can contact us via the Children's Allergy Services Newcastle website - Contact
How do I make a follow up appointment?

To make a follow up appointment please call our friendly staff on 02 4956 7800
What happens if I cannot attend and need to cancel?

We will send you an SMS reminder 48 hours before the consultation. You will need to confirm the appointment by return SMS. If after confirmation, you do not attend administrative charges may apply.
Do I need a referral?

A new referral should be obtained from your local doctor every 12 months or for each new problem if you would like to claim the Medicare rebate. A referral from a general practitioner is valid for 12 months.
Will there be out of pocket costs? Do you bulk bill?

Please contact our staff if you wish to enquire about fees and out of pocket costs associated with your visit. Medicare rebates are available for all consultations and skin prick testing if your child has a valid doctor’s referral. Claims for Medicare will be settled electronically to ensure that you receive your rebates as soon as possible.
Can I pay with a credit card?

We accept cash, cheques, EFTPOS, Visa and Mastercard. We DO NOT accept AMEX or Diners. Claims for Medicare will be settled electronically to ensure that you receive your rebates as soon as possible. We ask that all accounts are settled on the day of consultation.
What if my child needs a skin prick test (allergy test)?

If skin prick testing is required, it may not work if your child is on an antihistamine. Please ensure that your child does not take an antihistamine (Zyrtec, Claratyne, Aerius, Phenargan, Dimetapp or other cough mixtures) for 5 days prior to your appointment. If this is going to be an issue, talk to our friendly staff for advice. Do not apply moisturisers or creams on your child’s forearms on the day of the visit as that is where the skin prick test will be performed.
I just need a prescription and do not need to see the doctor. Can this be done over the phone?

Repeat prescriptions for medications and update of annual allergy action plans are best obtained through a visit & review with your local GP or specialist. If you prefer for this to be issued by this practice a fee of $30 will be applicable when the request is unrelated to a recent consultation.
Is on-site parking available?

Free but limited street parking is available on Veronica Street. Please ask our friendly staff for directions.